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Our mission at Jonas is to be the world’s premier software provider to the Club Management Industry by providing superior software support and product enhancements for life. Our maintenance program ensures the highest level of client success by providing unparalleled support services and free upgrades for all modules within the portfolio for which you have a license.
We Achieve this Mission By:
- Providing professional and efficient support on all Jonas applications from our highly skilled, Support Team comprised of industry, accounting, software, and technology experts.
- Providing a central point of contact for problem exploration and resolution.
- Continually upgrading our skills and level of education through our annual Jonas Software University, Constellation Software University, and other educational industry opportunities such as those offered through the CMAA, HFTP, and several others.
- Ensuring all calls and challenges are handled with sensitivity, accuracy, responsiveness, and accountability.
- Software for Life Promise: You only need to purchase software from Jonas once. Jonas does not charge licensing fees on any future upgrades.
- Available 24x7 for emergency situations, our support team ensures that your business has immediate assistance available for any Jonas-related issue.
- Comprehensive web support center providing clients with industry-leading online support and self-service availability.
Our Maintenance Principles:
- We put clients FIRST (Fast, Informative, and Responsive Support Team).
- We operate as one team and leverage all internal staff and market partners to solve client issues.
- Our clients will never pay additional licensing fees for a newly enhanced Windows-based product they are already running
- We are empowered to do “what’s right” for the client.
- We actively seek client feedback to drive improvement to our products, services, and support.
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