Westbrook Country Club is centrally located in Mansfield, Ohio, offering golf, swimming, and a full slate of activities for members of every kind. As the club’s own team puts it, “Westbrook is truly a diamond in the rough, just as our name says.” That spirit of connection and community carries through to how the club runs behind the scenes. Before partnering with Jonas Club Software, Westbrook relied on manual processes and separate systems for different parts of the operation. Today, the club runs on one connected platform, and the results show up in nearly every department.
The Challenge
Before Jonas, communication was one of Westbrook’s biggest hurdles. Departments worked from different systems, and much of the day-to-day operation depended on manual tracking rather than shared, real-time information.
Communications were huge challenges here before we got Jonas. Westbrook was still using manual systems and different software for different aspects of the club.
Without a single source of truth, keeping staff aligned and members informed took extra effort every day, from coordinating tee times to preparing accurate financial statements.
The Solution
Westbrook now uses the full suite of Jonas Club Software modules, giving every department the same real-time information. A master calendar keeps golf, dining, and events running on schedule, while the Point of Sale system ties directly into Club Accounting, so end of day financial statements come together without manual reconciliation.
Jonas provides everything for us. We are actually one of the clubs who uses all the modules of Jonas. Everything’s running through there, which then makes my life easier when it comes to end of day financial statements, because everything’s integrated.
On the food and beverage side, Westbrook integrated a Kitchen Display System directly with its POS, giving kitchen staff clear, real-time visibility into every order.
Integrating the kitchen video system really cut our ticket times in half and made a greater experience for our members.
The Impact
The shift to one connected system has changed how Westbrook operates day to day. All departments now work from the same real-time information, which the team says drives smoother communication across the clubhouse.
All departments operating from the same real-time information is very important, and that communication really drives what we do and is seamless.
That consistency extends to member trust. With accurate, integrated data behind every transaction, members can count on their monthly statements being correct, and staff can focus on service rather than reconciling numbers by hand.
The members have to trust that what we are giving them is accurate. So when they get their monthly statement, they want a sense of trust in that it’s going to be accurate.
Looking ahead, the club sees the partnership as one that will keep improving.
The overall transition with Jonas has been phenomenal, so we really love the support they’ve given us. They’re constantly upgrading their system so that your experience today is going to be better tomorrow.
Get Started
Ready to bring your club’s departments together on one connected platform?
Learn more: Explore Jonas Point of Sale or Explore Kitchen Display Systems
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