Video Series
MembersFirst Flex Mobile App in Action
Hear directly from Venice Golf & Country Club on how the MembersFirst Flex Mobile App helps drive adoption, simplify tasks, and enhance the member experience.
This video series highlights the app in action — from everyday convenience and staff efficiency to personalized digital experiences that members love. Each story shows how Flex connects modern design with practical tools, helping clubs deliver hospitality that feels effortless and intuitive.

Member Experience

Tutorials to Boost Adoption

“I may take them through a quick tutorial on how to use the member directory, which is our most common functionality.”

Customization

Flexible Customization

“The really great thing is being able to quickly change quick links or even the color scheme for holidays and events.”

EFFICIENCY

Driving Engagement & Efficiency

“Our next step is making sure that we’ve consolidated everything into one cohesive system that the members will enjoy.”

Member Experience

Supporting Member Adoption

“Many didn’t know they could pull up their statement or dining receipts, which for them is a huge, huge thing.”

support

Customer Service That Delivers

“Within an hour, any issue we had was fixed—thanks to MembersFirst and Jonas customer service.”

Operations

Simplifying Logins with Biometric Access

“With biometric login, members don’t need to worry about passwords, and it has significantly reduced reset requests.”

Hospitality

Enhancing Staff Interactions

“Staff can see who is coming to dinner and greet new members by name, creating unreasonable hospitality.”

Convenience

Convenience at Their Fingertips

“They love that they can just click a button to call the gatehouse instantly—it’s added a lot more convenience.”

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See the Flex Mobile App in Action

Give members an app that’s simple, intuitive, and tailored to your club. Explore the MembersFirst Flex Mobile App today.

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Simple, accessible training videos for members.
Tutorials to Boost Adoption
By using the MembersFirst simulator and easy tools like Canva, tutorials were created to walk members through key app features such as the directory. These step-by-step videos, complete with screen sharing, helped members quickly understand and adopt the app.
Personalizing the app to enhance member experience.
Flexible Customization
The Flex Mobile App allows easy back-end updates, from adjusting quick links to changing color schemes. Seasonal or holiday-specific themes add fun, personalized touches that keep the experience fresh and engaging for members.
Using the app as a central hub for communication.
Driving Engagement & Efficiency
Launched during the slow season as a beta test, the app is expected to double in usage during peak season. Plans include consolidating multiple tools into one cohesive system, transitioning newsletters to digital, and building out booking modules for wellness, courts, and tee times.
Classes and intuitive features ease technology concerns.
Supporting Member Adoption
With an older membership base, classes helped ease fears around technology. Members quickly embraced features like statement access, dining receipts (via Jonas integration), and the member directory—key tools that build trust and strengthen community connections.
Quick responses ensure a smooth launch.
Customer Service That Delivers
Minor launch hiccups were resolved within an hour thanks to MembersFirst and Jonas support teams. Their responsiveness mirrored the club’s own hospitality values, creating confidence and ensuring a seamless rollout of the app.
Reducing frustration and saving staff time.
Simplifying Logins with Biometric Access
revious login issues and forgotten passwords were significantly reduced with biometric login. This improvement minimized password resets, streamlined office operations, and improved the overall digital experience for members.
Using the app to deliver personalized service.
Enhancing Staff Interactions
Staff also benefit from the app, particularly with dining reservations. By seeing member photos in advance, they can greet new members by name, adding a personal touch that elevates hospitality and strengthens the member experience.
Intuitive design makes everyday tasks effortless.
Convenience at Their Fingertips
Members praised the intuitive design, especially quick-action buttons like calling the gatehouse instantly. These simple conveniences add value and demonstrate how the app streamlines daily interactions with the club.