At Cottonwood Golf & Country Club, hospitality is personal. Staff know members by name, know their spouses and kids, and treat the club as a place people genuinely want to spend time. After 15 to 20 years as a Jonas customer across different platforms, Cottonwood made the call this year to unify its operations under one fully integrated system, a move designed to make that personal touch even easier to deliver.
The Challenge
Cottonwood is a private, members-only club in the foothills south of Calgary, where staff pride themselves on knowing every member on a first-name basis. But running separate systems for POS, tee sheet, lounge, accounting, and membership meant time and attention were being pulled away from the floor and the golf course, time that could otherwise go toward members.
As much as it’s for the members’ experience to be better and continue this journey as far as efficiency, it needed to be better for our staff, because the more time I’ve got with my membership, and my staff has with the membership, the better that overall experience is for the member.
The Solution
Cottonwood made the conscious decision to switch to a fully integrated system this year: POS, tee sheet, lounge, accounting, and membership, all connected in one platform. It’s available throughout the clubhouse, in the pro shop, the food and beverage team, and administration, alongside integration with the Mobile App.
We have the Jonas systems available throughout the entire clubhouse, so the pro shop, the food and beverage team, offices, administration, as well as the integration with the apps. The information is always there, so it’s always fantastic when we have the Jonas system there, get the data from our members, answer their questions, and have a data track to follow up to make sure our members see and are known that they’re taken care of
The Impact
With systems working together instead of in silos, Cottonwood’s team has more room to do what they do best: connect with members.
We get to spend more time with members, more time with staff, more time on the golf course, just more time making those connections with people, especially being a private club, that’s what matters.
The result is measurable, too.
Anytime you can implement modernization or technology that helps you be more efficient and effective with your time, it translates to ROI for everybody. I would recommend that anyone has the opportunity to try Jonas, and they won’t be disappointed with the support and the system itself.
Get Started
Learn more about how Jonas connects your clubhouse: Mobile App
Book a 1-1 consultation and get a tailored solution for your club: https://www.jonasclub.com/schedule-a-demo/
